FAQ
Contacting Us For Support
If you need help with anything regarding our plugins. You can contact us on our support email as below.
Licensing Via Internet Connected MA3 Software
To license our paid plugins, you will need to use MA3 software which has a valid connection to the internet. You can verify if the software is successfully connected to the internet by checking for a green World Server logo to the right of the MA3 command line. If you are still receiving an error related to your internet connection, you can try to disable any firewall in your local network or on your computer and try the registration process again.
Plugins Referenced As Resources
To ensure that our plugins stay stored within your showfile, and you don't need to re-import them every time you reboot/reload, make sure that you save the plugin .LUA and .XML file directly into the main plugin folder on your USB then import into the show file (/grandMA3/gma3_library/datapools/plugins/...).
Allowed License Amount
We allow for two single registrations for each purchase of our plugin. These licenses, once used, cannot be transfered to another USB if your device is lost, damaged or stolen. We reccomend licensing a USB drive which you use frequently with your MA3 setup (such as one you would normally save your showfiles to), and to keep the second registration safe and unused so that if you do need to change to a new drive for whatever reason, you can use your second license then.
Forgotten Licenses
If you have forgottten your license code, we have a handy tool which will send you all of your codes to the email you purchased the plugins with originally. Click here to use the tool.
Our Sales Site
We use a third party provider to facilitate sales, FastSpring. FastSpring apply local taxes to our digital products where aproprtiate. This means that the advertised price may differ from the final amount shown to you.